Question 1

What types of services does The Drill Sergeant Headquarters provide?

Accepted Answer

Headquarters coordinates five specialized service divisions: Handyman (repairs, painting, construction), Lawn Care (mowing, landscaping, maintenance), Snow Plowing (residential and commercial removal), Fence & Deck (installation, repair, restoration), and House Cleaning (deep cleaning, regular maintenance). We handle everything from small fixes to comprehensive property services.

Question 2

How quickly can The Drill Sergeant deploy to my location?

Accepted Answer

Response time depends on mission urgency and division availability. Emergency repairs (DEFCON 1) receive 24-hour response, urgent issues (DEFCON 2) within 2-3 days, and standard requests within one week. We always provide accurate deployment timelines during initial contact.

Question 3

Are you licensed and insured?

Accepted Answer

Absolutely. The Drill Sergeant Headquarters is fully insured across all service divisions. Our handyman operations follow all local codes and regulations. Specialized divisions maintain appropriate certifications and insurance coverage for their respective services. You can rest assured every mission is handled safely, legally, and by the book.

Question 4

Do you provide free estimates?

Accepted Answer

Yes, we provide detailed reconnaissance reports (estimates) at no charge for all service divisions. Our initial assessment includes project scope, timeline, materials needed, and transparent pricing with no hidden costs or surprise charges.

Question 5

What areas do you serve?

Accepted Answer

Our operational zone covers the greater Rockford area, surrounding suburbs, and Southern Wisconsin. Contact Headquarters for specific location availability across all service divisions. We're always looking to expand our service territory to help more property owners.

Question 6

How do you ensure quality work across all divisions?

Accepted Answer

Every mission follows our strict protocol: reconnaissance, planning, execution, and debrief. We use quality materials, maintain high standards across all divisions, and don't consider a mission complete until you're satisfied with the results.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, checks, and all major credit cards for all service divisions. Payment is typically due upon mission completion, though larger projects may require a deposit. We provide detailed invoices for all work performed.

Question 8

Do you offer warranties on your work?

Accepted Answer

Yes, all work comes with our military-grade guarantee. Specific warranty terms depend on the type of service and division, but we stand behind our craftsmanship across all operations and will address any issues that arise from our work.

Question 9

Can you handle emergency situations?

Accepted Answer

Absolutely. Our emergency deployment team is available for urgent situations across multiple divisions—handyman repairs, snow removal emergencies, and other time-sensitive property issues. Contact our emergency hotline for immediate response.

Question 10

How do I prepare for service arrival?

Accepted Answer

Just clear the area where work will be performed, ensure easy access to the service location, and have any relevant details handy—like what's been tried before or where the problem started. Once our division is on site, stand down; we'll take it from there.

Question 11

Do you clean up after completing work?

Accepted Answer

Yes, mission completion includes full site cleanup across all divisions. We leave your property cleaner than we found it, disposing of debris properly and ensuring all tools and materials are removed from the work area.

Question 12

What are the Enlisted and Officer maintenance plans?

Accepted Answer

Our subscription maintenance programs provide scheduled service across multiple divisions. The Enlisted Plan covers basic seasonal maintenance, while the Officer Plan includes premium service with more frequent visits. Both plans coordinate handyman, lawn care, and other division services to keep your property mission-ready year-round without juggling multiple companies.

INTEL & FAQS

25 Years

4.9/5

<24hr

Fully Insured

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